A school's headteacher called me sounding very stressed and distressed, having found my details on the internet. His school had invested in a network-wide management suite, only to find since then that the network was completely unreliable and unstable. As a result, students ridiculed the system in public and teachers avoided it: the school's grandiose plans for a technology-rich school could simply not be realised. The headteacher expected me to try to solve the problem on a technical level. However, I decided to approach the matter from a public relations point of view, drawing on my knowledge of the computer software industry gained over the years. Within a relatively short time, the school had enjoyed the unlimited services of two senior engineers until the root cause of the problem had been identified -- and fixed.